Shipping, Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at nutrismrt@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at nutrismrt@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nutrismrt@gmail.com.

Shipping

We usually ship most orders within 2 business days (excluding Sundays and public holidays) after receiving the order. Transit times are determined based on your location but generally it takes 5 to 8 working days to deliver the products at your doorstep. However, shipping may be varied during acts of nature, festivals or unforeseen circumstances that may impede the logistical planning. If your order is time sensitive, please contact us and expedited shipping shall be organized if possible.

Please note the tracking id will be available under ‘My Orders’ section only after dispatch which is usually 2 business days after placing the order. As an operating guideline, orders equal to and under INR 999, shall carry a nominal shipping fee based on location.
COD orders will carry a handling charge of Rs. 50

Return & Refunds

We offer hassle-free returns within 14 days from the date you receive your order. Please ensure that the product is unused, sealed, and the tags & other packaging are intact.

Instructions for Returns:

Do not accept the package if it looks tampered/unsealed from the outside. If possible, inform us immediately by writing to us at nutrismrt@gmail.com or call us on 9266715710 (Mon-Sat, 9:30 am to 6:30 pm).
Please make a video while opening the package as support for cases of damaged or missing products in your order.
Do not break the seal of the product if you have any doubts/questions about authenticity.
Once the product seal is broken, we do not accept returns/replacements for the product.
In case you request a return for products purchased under offers like Buy 1 Get 1 or free promotional merchandise, the offer will be void, and only 30% of the value of the sealed product will be refunded. Free merchandise will not be returned.
Products purchased under clearance sale are not eligible for return.
In case of returns due to unreasonable reasons, a reverse shipping charge of Rs. 150 will be applied.

Please note: Issues such as stomach upset, headache, flavor appeal, brand differences, etc., will not be applicable for return. Please consult your doctor before buying the product. We won’t be able to accept any return/replacement if the above points are not followed.

Missing/Damaged Items

In case a product is missing/damaged in your order please reach out to us on nutrismrt@gmail.com with the name & quantity of product missing and attach the images of the products already received. Also share the image of the outer packaging box along with the invoice. Once we receive the email we will check with our internal team and after the investigation we will send the missing items or damaged items to you in 5-6 working days.

In case you have received a wrong product or completely wrong order please follow the same process and we shall arrange for a replacement within 5-6 working days.

Cancellation Policy

You can self-cancel your order in the My accounts section or request for a cancellation by dropping us an email on nutrismrt@gmail.com before it has been dispatched from our warehouse. Once it is dispatched, cancellation is not possible.

If your order is a prepaid one and is canceled, refund will be initiated to your source account within 7-10 working days