Frequently Asked Questions
Find answers to common questions about AgeX health supplements, ordering, shipping, product usage, and more.
About Our Products
Q: Are AgeX supplements safe to consume?
A: Yes, absolutely! All AgeX products are manufactured in GMP-certified, FDA-registered facilities in India. They are 100% safe when consumed as directed. Our supplements are free from prohibited substances, non-GMO, and undergo rigorous quality testing to ensure safety and effectiveness.
Q: Are your products vegetarian or vegan?
A: Most of our products are vegetarian. However, some products like Omega-3 Fish Oil, Flex Power Capsules, and Vitamin E + Evening Primrose Oil contain non-vegetarian ingredients. Each product page clearly mentions the diet type (Vegetarian/Non-Vegetarian) in the specifications section.
Q: How long does it take to see results?
A: Results vary by product and individual body type. Generally:
- Energy & Performance: 1-2 weeks
- Immunity & Wellness: 2-4 weeks
- Muscle Building: 4-8 weeks
- Skin Brightening: 2-3 months
Q: Can I take multiple AgeX supplements together?
A: Yes, most AgeX supplements can be taken together. However, we recommend:
- Starting with one supplement at a time
- Spacing them throughout the day
- Consulting with a healthcare professional for personalized advice
- Not exceeding recommended dosages
Q: Do your products have any side effects?
A: When taken as directed, AgeX supplements are generally safe with minimal side effects. However, some people may experience mild digestive discomfort initially. If you experience any adverse reactions, discontinue use and consult a healthcare professional.
Q: Are AgeX products suitable for diabetics?
A: Yes! Most of our effervescent tablets are sugar-free and diabetic-friendly. Products like Vitamin C + Zinc, Electrolyte, Apple Cider Vinegar, and GutFizz contain zero added sugar. Always check individual product descriptions for specific information.
Ordering & Payment
Q: How do I place an order?
A: Ordering is simple:
- Browse our products and add items to cart
- Click on cart icon and proceed to checkout
- Enter shipping details
- Choose payment method
- Confirm and place order
Q: What payment methods do you accept?
A: We accept:
- Credit Cards (Visa, Mastercard, American Express)
- Debit Cards
- UPI (Google Pay, PhonePe, Paytm)
- Net Banking
- Cash on Delivery (COD) - Available in select locations
Q: Is my payment information secure?
A: Absolutely! We use Shopify's secure payment gateway with SSL encryption. Your payment information is never stored on our servers and is processed through PCI-DSS compliant payment processors.
Q: Can I modify or cancel my order?
A: You can modify or cancel your order within 2 hours of placing it. Please contact us immediately at nutrismrt@gmail.com with your order number. Once the order is shipped, modifications are not possible.
Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! We offer free shipping on orders above a certain amount. Check our shipping policy or look for free shipping banners on the website for current offers.
Q: How long does delivery take?
A: Delivery timelines vary by location:
- Metro Cities: 3-5 business days
- Other Cities: 5-7 business days
- Remote Areas: 7-10 business days
Q: Do you ship internationally?
A: Currently, we only ship within India. International shipping is not available at this time.
Q: How can I track my order?
A: Once your order ships, you'll receive:
- Email with tracking number
- SMS with tracking link
Q: What if my order arrives damaged?
A: We take great care in packaging. However, if you receive a damaged product:
- Take photos of the damaged item and packaging
- Contact us at support@agex.in within 48 hours
- We'll arrange for replacement or refund immediately
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 7 days of delivery if:
- Product is unused and in original packaging
- Seal is unbroken
- You have the original invoice
- Product is damaged or defective
Q: How do I initiate a return?
A: To return a product:
- Email support@agex.in within 7 days of delivery
- Provide order number and reason for return
- Our team will guide you through the process
- Pack securely in original packaging
Q: When will I receive my refund?
A: Once we receive and inspect the returned product, refunds are processed within 7-10 business days. The amount will be credited to your original payment method.
Product Usage & Dosage
Q: How should I take effervescent tablets?
A: For all effervescent tablets:
- Drop 1 tablet in 250ml of water
- Wait for it to dissolve completely (creates a fizzy drink)
- Drink immediately for best results
- Take daily, preferably after meals
Q: What's the best time to take protein powder?
A:
- Pre-Workout: 15-30 minutes before training for energy
- Post-Workout: Within 30 minutes after training for recovery
- Meal Replacement: Between meals or as breakfast
Q: Should I consult a doctor before taking supplements?
A: We recommend consulting a healthcare professional if you:
- Are pregnant or nursing
- Have any medical conditions
- Are taking prescription medications
- Are under 18 years of age
Still Have Questions?
If you couldn't find the answer you're looking for, please don't hesitate to contact us at nutrismrt@gmail.com. Our team is here to help!
Frequently Asked Questions
General Questions
We accept payments through Credit/Debit Cards, Net Banking, UPI, Amazon Pay, PhonePe, Google Pay, and Wallets. Cash-on-Delivery (COD) is available on select products.
Yes, all online transactions on Nutri Smart are secured with 256-bit encryption, and we use trusted payment gateways. Banks also use the 3D Secure password for additional security during transactions.
Yes, the price is inclusive of GST and is reflected during checkout and on the tax invoice.
If money is deducted but the transaction fails, the payment gateway will refund the amount to your account within 7 working days. If this occurs, please notify us via any of our communication channels for assistance.
My Account
No, you can shop as a guest without creating an account. However, please note that guest users cannot use coupon codes or avail any promotional offers.
To unlock the full shopping experience, including the use of coupon codes, you can create an account by clicking on "Register" at the top right corner of the website or within the mobile menu. Once registered, you can log in with your email and password to shop and enjoy all offers.
After logging into your account using your email and password, you can update your personal details in the ‘My Profile’ section on our website.
Yes, we take data privacy seriously. Your information is securely stored and protected using 256-bit encryption. Please refer to our Privacy Policy for more details on how your data is handled.
If you've forgotten your password, simply click on "Forgot your password?" on the login page. Enter your registered email, and we’ll send you instructions to reset your password.
My Order
Log in using your email and OTP, and you’ll be able to view your order history under the ‘My Orders’ section. Click on the specific Order ID for more details.
We update the status of your order at each processing stage. Once dispatched, you’ll receive a tracking ID via email. You can use this ID to track your shipment.
Tracking information is available 2-3 days after your order is dispatched. If you still cannot track it, feel free to contact our support team.
No, orders cannot be modified after being placed. However, you can cancel the order and place a new one.
Yes, you can cancel your order through the ‘My Account’ section or by emailing us at nutrismrt@gmail.com before it has been dispatched. Once dispatched, orders cannot be canceled.
You can request an address change by emailing nutrismrt@gmail.com. If the parcel has not yet been dispatched, our team will update the address for you.
This option isn’t available at the moment. Please place separate orders for separate deliveries.
Do not accept the order if the packaging is tampered with or the seal is broken. Please inform us immediately at +91-9266715710 or nutrismrt@gmail.com.
Payment
We accept payments through Credit/Debit Cards, Net Banking, UPI, Amazon Pay, PhonePe, Google Pay, and Wallets. Cash-on-Delivery (COD) is available on select products.
Yes, all online transactions on Nutri Smart are secured with 256-bit encryption, and we use trusted payment gateways. Banks also use the 3D Secure password for additional security during transactions.
Yes, the price is inclusive of GST and is reflected during checkout and on the tax invoice.
If money is deducted but the transaction fails, the payment gateway will refund the amount to your account within 7 working days. If this occurs, please notify us via any of our communication channels for assistance.