Effective Date: September 15, 2026

Nutri Smart Foods Private Limited (“Company”, “we”, “us”, or “our”) operates the website agex.in (the “Website”) and is committed to protecting the privacy and security of information provided by users of our Website and services.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit, access, use, or make a purchase through agex.in, or otherwise communicate with us in connection with our products and services (collectively, the “Services”).

By accessing or using our Website or Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please do not use our Website or Services.

1. About Our Website

The Website agex.in is owned and operated by Nutri Smart Foods Private Limited.

The Website is independently owned and developed by the Company and is not operated, hosted, or powered by Shopify.

2. Information We Collect

We may collect personal information that you voluntarily provide to us as well as certain information that is automatically collected when you use our Website.

Information You Provide Directly

Depending on how you interact with our Website, we may collect:

  • Contact information: Your name, email address, telephone/mobile number, and postal address.

  • Order information: Billing address, shipping/delivery address, order details, transaction details, and contact information.

  • Account information: Username, password, and other information required to create or manage an account, where applicable.

  • Customer support information: Information you provide when contacting us, including messages, questions, complaints, feedback, or other correspondence.

  • Communication information: Information you provide when subscribing to newsletters, promotional communications, or other communications from us.

You may choose not to provide certain information. However, doing so may prevent you from accessing certain Website features, placing orders, receiving products, or obtaining particular Services.

3. Information Collected Automatically

When you access or use our Website, certain information may be collected automatically.

This may include:

  • Internet Protocol (IP) address;

  • Browser type and version;

  • Device type and operating system;

  • Date and time of access;

  • Pages visited and time spent on those pages;

  • Referring website or source;

  • General location information derived from technical information such as IP address;

  • Information regarding how you interact with our Website; and

  • Other technical and usage information reasonably necessary to operate, secure, analyze, and improve the Website.

We may collect such information through cookies, pixels, web beacons, log files, analytics tools, and similar technologies.

4. Cookies and Similar Technologies

We may use cookies and similar technologies to operate and improve agex.in.

Cookies may be used to:

  • Remember your preferences;

  • Maintain sessions and account functionality;

  • Understand how visitors use our Website;

  • Improve Website performance and functionality;

  • Analyze traffic and usage patterns;

  • Detect security issues and fraudulent activity; and

  • Support relevant advertising and marketing activities, where applicable.

Most web browsers allow you to control or disable cookies through their settings. However, disabling certain cookies may affect the functionality and availability of some features of the Website.

Where third-party analytics, advertising, payment, or other service providers use cookies or similar technologies, their use of information may also be subject to their respective privacy policies.

5. Information Received from Third Parties

In certain circumstances, we may receive information about you from third parties, including:

  • Payment processors and payment service providers;

  • Delivery and logistics partners;

  • Technology and hosting service providers;

  • Website analytics providers;

  • Marketing and advertising service providers;

  • Customer support service providers; and

  • Other vendors or business partners that provide services to us.

Where third parties provide information to us on our behalf, we expect such information to be handled in accordance with applicable contractual and legal requirements.

6. How We Use Your Personal Information

We may use personal information collected through our Website for legitimate business purposes, including:

Providing Products and Services

We may use your information to:

  • Process and fulfill orders;

  • Process payments;

  • Arrange delivery and shipping;

  • Provide customer support;

  • Manage customer accounts;

  • Process returns, refunds, cancellations, or exchanges;

  • Send order confirmations and transaction-related communications; and

  • Provide other Services requested by you.

Communication

We may use your contact information to communicate with you regarding:

  • Orders and transactions;

  • Your account;

  • Customer support requests;

  • Website or Service updates;

  • Important notices; and

  • Other information relating to your use of our Services.

Marketing and Promotional Communications

Where permitted by applicable law, we may use your information to send promotional communications, offers, updates, or information about our products and Services.

You may opt out of promotional communications at any time by using the unsubscribe mechanism included in our communications or by contacting us.

Opting out of marketing communications will not prevent us from sending essential transactional or service-related communications.

Website Improvement and Analytics

We may use information about how users interact with our Website to:

  • Improve Website functionality;

  • Understand customer preferences;

  • Analyze Website traffic;

  • Identify technical problems;

  • Develop new products or Services; and

  • Improve our overall customer experience.

Security and Fraud Prevention

We may use information to detect, investigate, prevent, and address fraudulent, unauthorized, illegal, or malicious activities and to protect our Website, business, customers, and other users.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials. Please notify us promptly if you believe your account has been accessed without authorization.

7. Payment Information

Payments made through our Website may be processed by third-party payment processors or financial service providers.

Where applicable, payment information such as credit card, debit card, bank account, UPI, or other payment details may be collected and processed directly by the relevant payment service provider.

We generally do not need to store complete payment card details on our own systems.

Payment providers may process your information in accordance with their own terms and privacy policies.

8. How We Share Personal Information

We may disclose personal information where reasonably necessary to provide our Services, operate our business, comply with legal requirements, or protect our rights.

This may include sharing information with:

  • Payment processors and financial service providers;

  • Shipping, delivery, and logistics partners;

  • Hosting, cloud storage, and technology service providers;

  • IT and cybersecurity service providers;

  • Customer support providers;

  • Website analytics providers;

  • Marketing and advertising service providers;

  • Professional advisors, including accountants, auditors, lawyers, and consultants;

  • Government authorities, regulators, courts, law-enforcement agencies, or other authorities where legally required;

  • Our affiliates, subsidiaries, or business partners where reasonably necessary; and

  • A purchaser, successor, or other party involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction.

We do not sell your personal information as a business commodity.

We will not disclose your personal information to third parties except as described in this Privacy Policy, where you have provided consent, or where disclosure is otherwise permitted or required by applicable law.

9. Third-Party Services and Links

Our Website may contain links to third-party websites, applications, payment services, social media platforms, or other online services.

We are not responsible for the privacy, security, content, or practices of third-party websites or services.

When you access a third-party service, we recommend that you review its applicable privacy policy and terms of use before providing personal information.

The inclusion of a third-party link does not necessarily constitute an endorsement by Nutri Smart Foods Private Limited.

10. Data Security

We take reasonable and appropriate measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, loss, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Accordingly, while we take reasonable steps to protect your information, we cannot guarantee absolute or complete security.

You should avoid sending highly sensitive or confidential information through unsecured communication channels.

11. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including for:

  • Providing our Services;

  • Maintaining business and transaction records;

  • Fulfilling legal, regulatory, accounting, and tax obligations;

  • Resolving disputes;

  • Preventing fraud or misuse; and

  • Enforcing our agreements and legal rights.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law and our internal policies.

12. Your Privacy Rights

Subject to applicable Indian law, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information held by us;

  • Request correction of inaccurate or incomplete information;

  • Request deletion of personal information where legally applicable;

  • Withdraw consent where processing is based on consent;

  • Request information about how your personal information is processed; and

  • Raise a complaint or grievance regarding the handling of your personal information.

Certain rights may be subject to legal, regulatory, contractual, or other limitations.

To exercise an applicable privacy right, please contact us using the details provided in the Contact Information section below.

We may need to verify your identity before processing certain requests in order to protect your personal information and prevent unauthorized requests.

13. Grievances and Complaints

If you have any concern, complaint, or grievance regarding the collection, use, storage, or processing of your personal information, you may contact us using the contact details provided below.

We will review and respond to legitimate privacy-related complaints within the period required under applicable law.

If you are not satisfied with our response, you may have additional rights available under applicable Indian data protection and other laws.

14. Children’s Privacy

Our Website and Services are not intended to be used by children in circumstances where such use is prohibited by applicable law.

We do not knowingly seek to collect personal information from children where collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where such collection is not permitted, please contact us so that we can take appropriate steps.

15. International Data Transfers

Depending on the technology, service providers, payment processors, hosting providers, or other vendors used by us, your information may be processed or stored in India or other jurisdictions.

Where personal information is transferred outside India, we will take reasonable steps to ensure that such transfers are conducted in accordance with applicable Indian law and other applicable legal requirements.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Website functionality, technology, legal requirements, or regulatory requirements.

When we make changes, we may update the Effective Date at the beginning of this Privacy Policy and publish the revised version on agex.in.

We encourage you to periodically review this Privacy Policy to remain informed about how we handle personal information.

17. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, any dispute arising in connection with this Privacy Policy or your use of the Website shall be subject to the jurisdiction of the competent courts in Delhi, India.

18. Contact Information

If you have any questions regarding this Privacy Policy, wish to exercise an applicable privacy right, or have a complaint or grievance regarding the processing of your personal information, please contact us:

Nutri Smart Foods Private Limited

Website: agex.in
Email: nutrismrt@gmail.com
Phone: +91 8796 4591 96
Address: H No. 6, 1st Floor, Block M-4, Mohan Park, Near Dayanand Public School, North Delhi, Delhi – 110009, India

For privacy-related requests or complaints, please mention “Privacy Request” or “Privacy Complaint” in the subject of your communication.