Effective Date: September 15, 2026

This Shipping & Refund Policy (“Policy”) applies to purchases made through agex.in, which is owned and operated by Nutri Smart Foods Private Limited (“Company”, “we”, “us”, or “our”).

By placing an order through our Website, you agree to the terms of this Policy.

1. Order Processing and Shipping

We aim to process and dispatch orders as quickly as possible.

  • Orders are generally shipped within 24–48 hours on business days after successful order confirmation and payment.

  • Orders placed on weekends or public holidays may be processed on the next business day.

  • Orders may take additional time to process during sales, promotional periods, holidays, or due to circumstances beyond our reasonable control.

  • Once your order has been dispatched, you may receive shipping or tracking information where available.

The shipping time after dispatch may vary depending on your delivery location, courier service, weather conditions, transportation delays, and other factors.

2. Delivery

We deliver orders to serviceable locations within India through available courier and logistics partners.

Estimated delivery times may vary depending on the destination and courier network.

We are not responsible for delays caused by:

  • Incorrect or incomplete shipping information provided by the customer;

  • Customer unavailability at the delivery address;

  • Courier or logistics delays;

  • Weather or natural events;

  • Public holidays;

  • Government restrictions;

  • Transportation disruptions; or

  • Other circumstances beyond our reasonable control.

Customers are responsible for providing a correct name, address, PIN code, and contact number when placing an order.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process or otherwise communicated before the order is completed.

Shipping charges may vary depending on the order value, delivery location, product type, or promotional offers.

4. Order Tracking

Where tracking is available, tracking details may be provided after the order has been dispatched.

You may use the tracking information provided by the applicable courier or logistics partner to monitor the status of your shipment.

Please note that tracking information is provided by the courier or logistics provider and may take some time to update.

5. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or materially different from the product ordered, please contact us as soon as reasonably possible.

You may be required to provide:

  • Your order number;

  • Photographs or videos of the product and packaging;

  • Details describing the issue; and

  • Other information reasonably required to verify the claim.

After reviewing the issue, we may offer an eligible replacement, refund, or other appropriate resolution in accordance with applicable law and our policies.

For damaged packages, we recommend taking photographs or videos of the package before opening it, where reasonably possible.

6. Return Eligibility

Returns will be accepted only where the product qualifies for return under our applicable return conditions.

Depending on the nature of the product, returns may be subject to conditions including:

  • The product must be unused or in an eligible condition;

  • The original packaging, labels, accessories, or other materials may need to be retained;

  • The return request must be submitted within the applicable return period; and

  • The product must not be damaged due to misuse, improper storage, or handling by the customer.

Certain products may not be eligible for return or refund due to their nature, hygiene considerations, perishability, safety requirements, or applicable law.

Any product-specific return conditions displayed at the time of purchase will also apply.

7. Return Process

To request a return, replacement, or refund, please contact us using the contact information provided below.

Please provide your order number and explain the reason for your request.

We may review the request and provide instructions regarding the return of the product, where applicable.

Customers should not send products back without receiving return instructions from us where such instructions are required.

8. Refunds

If your refund request is approved, the refund will be processed to the original payment method, wherever reasonably possible.

Refunds are processed within 5–7 business days after we receive your returned product and complete the applicable inspection or verification.

The time required for the refunded amount to appear in your bank account, credit/debit card, UPI account, or other payment method may depend on the relevant payment provider or financial institution.

9. Cancellation of Orders

You may request cancellation of an order before it has been dispatched, subject to the applicable cancellation conditions.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may need to follow the applicable return procedure.

If an order is successfully cancelled after payment has been received, the eligible refund will be processed according to this Policy and applicable law.

10. Refunds for Cancelled Orders

Where a cancellation is approved and a refund is due, the eligible amount will be refunded through the original payment method or another appropriate method permitted by applicable law.

Refund processing generally takes 5–7 business days, subject to successful processing by the relevant payment provider or financial institution.

11. Non-Delivery or Returned Shipments

If an order cannot be delivered because of an incorrect address, incomplete information, repeated delivery attempts, refusal to accept delivery, or other circumstances attributable to the customer, the shipment may be returned to us.

In such cases, any refund or re-shipment will be considered in accordance with the circumstances of the order and applicable law.

Additional shipping or re-delivery charges may apply where permitted.

12. Exchanges and Replacements

Where a product is eligible for replacement, we may provide a replacement product subject to availability.

If the same product is unavailable, we may provide an appropriate alternative or refund, subject to applicable law and the circumstances of the order.

13. Products Damaged After Delivery

We are not responsible for damage caused after successful delivery due to improper handling, storage, use, alteration, or failure to follow product instructions.

Customers should follow all applicable product labels, storage instructions, usage directions, and safety information.

14. Changes to This Policy

We may update this Shipping & Refund Policy from time to time to reflect changes in our business practices, shipping arrangements, products, or applicable laws and regulations.

Any updated version will be published on agex.in with the revised effective date.

15. Governing Law

This Policy shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes relating to this Policy, shipping, returns, cancellations, or refunds shall be subject to the jurisdiction of the competent courts in Delhi, India.

16. Contact Us

For questions regarding shipping, returns, cancellations, replacements, or refunds, please contact:

Nutri Smart Foods Private Limited

Website: agex.in
Email: nutrismrt@gmail.com
Phone: +91 8796 4591 96
Address: H No. 6, 1st Floor, Block M-4, Mohan Park, Near Dayanand Public School, North Delhi, Delhi – 110009, India