Terms & Conditions

Effective Date: September 15, 2026

Welcome to agex.in, a website owned and operated by Nutri Smart Foods Private Limited (“Company”, “we”, “us”, or “our”).

These Terms & Conditions (“Terms”) govern your access to and use of agex.in (the “Website”) and any products, services, content, features, and functionality made available through the Website (collectively, the “Services”).

By accessing, browsing, registering on, or purchasing products through the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website or Services.

1. About the Website

The Website agex.in is owned and operated by:

Nutri Smart Foods Private Limited

The Website is independently owned and developed by the Company and is not operated or powered by Shopify.

2. Eligibility

By using this Website, you represent that:

You are legally capable of entering into a binding agreement under applicable Indian law.
The information you provide to us is accurate, complete, and current.
You will use the Website only for lawful purposes.
You will comply with these Terms and all applicable laws and regulations.

If you are using the Website on behalf of another person or entity, you represent that you have the authority to bind that person or entity to these Terms.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, availability, and other information displayed on the Website are accurate and up to date.

However:

Product images may vary slightly from the actual product due to screen settings, photography, packaging changes, or manufacturing variations.
We reserve the right to correct errors, inaccuracies, or omissions at any time.
Product availability may change without prior notice.
We may discontinue, modify, or update products at our discretion.
We do not guarantee that every product or service displayed on the Website will always be available.

4. Orders

When you place an order through the Website, you are making an offer to purchase the selected product(s) subject to these Terms.

After placing an order, you may receive an order acknowledgement or confirmation. Such acknowledgement does not necessarily mean that your order has been finally accepted.

We reserve the right to accept, reject, cancel, or limit any order at our discretion, including where:

A product is unavailable;
There is an error in the product description or price;
We suspect fraudulent or unauthorized activity;
The order appears to be placed for resale or commercial purposes without authorization;
Delivery to the specified location is not possible; or
Required information has not been provided or verified.

If we cancel an order after payment has been received, the applicable amount will be refunded according to our refund policy and applicable law.

5. Pricing and Taxes

All prices displayed on the Website are stated in Indian Rupees (INR), unless otherwise specified.

Prices may be changed at any time without prior notice.

Applicable taxes, duties, delivery charges, or other fees may be included in or added to the displayed price, as applicable.

We make reasonable efforts to ensure pricing information is accurate. If an incorrect price is displayed due to a technical or human error, we reserve the right to cancel the affected order and provide an appropriate refund where payment has already been made.

6. Payments

Payments may be processed through third-party payment gateways or payment service providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We do not guarantee uninterrupted availability of any particular payment method.

Payment transactions may be subject to the terms, conditions, and privacy policies of the relevant payment service provider.

7. Shipping and Delivery

We may offer delivery to selected locations within India, subject to product availability and serviceability.

Delivery timelines displayed on the Website are estimates and may vary due to factors including:

Delivery location;
Product availability;
Weather conditions;
Transportation delays;
Public holidays;
Government restrictions;
Logistics or courier issues; and
Other circumstances beyond our reasonable control.

We are not responsible for delays caused by events or circumstances outside our reasonable control.

You are responsible for providing an accurate and complete shipping address and contact information. We will not be responsible for delivery problems caused by incorrect or incomplete information provided by you.

8. Returns, Refunds and Cancellations

Returns, replacements, refunds, and order cancellations are subject to our applicable Shipping, Return & Refund Policy, which forms part of these Terms.

Where a product is damaged, defective, incorrect, or otherwise eligible for return or replacement under our applicable policy, you should contact us within the prescribed period and provide the requested order details and supporting information.

We reserve the right to verify the condition and circumstances of a returned or disputed product before approving a refund or replacement, subject to applicable law.

9. User Accounts

Certain features of the Website may require you to create an account.

You are responsible for:

Providing accurate registration information;
Maintaining the confidentiality of your login credentials;
Keeping your account information updated;
Preventing unauthorized access to your account; and
Notifying us promptly if you suspect unauthorized use of your account.

You are responsible for activities carried out through your account unless such activities occurred due to circumstances for which you are not legally responsible.

We reserve the right to suspend or terminate accounts that violate these Terms or applicable law.

10. Acceptable Use

You agree not to use the Website to:

Violate any applicable law or regulation;
Commit fraud or facilitate fraudulent activity;
Impersonate another person or entity;
Obtain unauthorized access to the Website or its systems;
Introduce viruses, malware, or other harmful code;
Interfere with the security or operation of the Website;
Scrape, copy, reproduce, or systematically collect Website content without permission;
Attempt to gain unauthorized access to another user’s account;
Use the Website for unlawful, abusive, or fraudulent purposes;
Resell or commercially exploit our products or Website content without authorization; or
Engage in any activity that could damage the Company, Website, Services, or other users.

We reserve the right to restrict or terminate access where we reasonably believe that these Terms have been violated.

11. Intellectual Property

All content appearing on the Website, including but not limited to:

Company name and branding;
Logos and trademarks;
Product images;
Photographs;
Text;
Product descriptions;
Graphics;
Videos;
Website design;
Layout;
Software;
Source code;
Icons; and
Other materials

is owned by or licensed to Nutri Smart Foods Private Limited, unless otherwise stated.

You may access and use the Website for personal and lawful purposes only.

You may not reproduce, copy, modify, distribute, publish, transmit, sell, license, create derivative works from, or commercially exploit Website content without our prior written permission, except where permitted by applicable law.

12. User Reviews and Content

If the Website allows you to submit reviews, comments, photographs, feedback, testimonials, or other content (“User Content”), you are responsible for ensuring that your content:

Is accurate to the best of your knowledge;
Does not violate any applicable law;
Does not infringe another person’s intellectual property or privacy rights;
Does not contain unlawful, abusive, defamatory, obscene, threatening, or fraudulent material; and
Does not contain malicious software or harmful code.

By submitting User Content, you grant us a non-exclusive, royalty-free, worldwide right to use, reproduce, publish, display, adapt, and distribute that content for legitimate business, marketing, promotional, or Website-related purposes, subject to applicable law.

We reserve the right to remove or refuse User Content that violates these Terms or applicable law.

13. Promotions and Offers

From time to time, we may offer discounts, promotional codes, special offers, contests, or other promotional programs.

Each promotion may have additional terms and conditions.

We reserve the right to modify, suspend, or terminate a promotion where permitted by law.

Promotional offers may not be combined unless expressly stated otherwise.

14. Third-Party Services and Links

The Website may contain links to or integrations with third-party websites, applications, payment gateways, delivery services, social media platforms, or other services.

We do not control and are not responsible for third-party websites or services, including their availability, content, security, privacy practices, or terms.

Your use of third-party services may be subject to the terms and policies of those third parties.

15. Product and Health-Related Information

Where our products relate to food, nutrition, wellness, or similar matters, information provided on the Website is intended for general informational purposes only.

Product information should not be considered medical advice, diagnosis, or treatment.

You should consider your individual circumstances and consult an appropriately qualified healthcare professional where necessary, particularly if you have an existing medical condition, are taking medication, are pregnant or breastfeeding, or have known allergies or dietary restrictions.

You are responsible for reviewing applicable product labels, ingredients, warnings, usage instructions, and other product information before use.

16. Disclaimer

To the maximum extent permitted by applicable law, the Website and Services are provided on an “as available” and “as is” basis.

We do not guarantee that:

The Website will always be available or uninterrupted;
The Website will be completely error-free;
Information on the Website will always be completely accurate or current;
The Website will be free from viruses or other harmful components; or
Every product or Service will be available at all times.

Nothing in these Terms excludes or limits any rights, warranties, or protections that cannot lawfully be excluded or limited under applicable Indian law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Nutri Smart Foods Private Limited shall not be liable for indirect, incidental, special, consequential, or punitive losses arising from or relating to your use of the Website or Services.

This may include loss of profits, revenue, data, business opportunities, or goodwill, except where such limitation is prohibited by applicable law.

Nothing in these Terms shall exclude or limit liability that cannot legally be excluded or limited under applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Nutri Smart Foods Private Limited, its directors, officers, employees, representatives, affiliates, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:

Your violation of these Terms;
Your misuse of the Website or Services;
Your violation of applicable law;
Your infringement of another person’s rights; or
Content or information submitted by you through the Website.

19. Suspension and Termination

We may suspend, restrict, or terminate your access to the Website or Services if:

You breach these Terms;
We reasonably suspect fraudulent or unlawful activity;
Your use creates a security or operational risk;
Required by law or a government authority; or
We discontinue the relevant Website or Service.

Termination will not affect rights or obligations that accrued before termination.

20. Force Majeure

We shall not be responsible for delays or failures in performing our obligations where such delays or failures result from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, floods, earthquakes, fire, epidemics, pandemics, war, terrorism, strikes, government restrictions, transportation disruptions, internet or telecommunications failures, supply-chain disruptions, or other events beyond our reasonable control.

21. Privacy

Your use of the Website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using the Website, you acknowledge that you have read and understood the Privacy Policy.

22. Changes to These Terms

We may update or modify these Terms from time to time to reflect changes in our business, Services, technology, or applicable legal and regulatory requirements.

The updated Terms will be posted on agex.in with a revised effective date.

Your continued use of the Website after the updated Terms are published constitutes your acceptance of the revised Terms, to the extent permitted by applicable law.

23. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a competent authority or court, that provision shall be modified or interpreted to the minimum extent necessary to make it enforceable.

The remaining provisions shall continue in full force and effect.

24. Waiver

A failure by us to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision or any other provision in the future.

25. Entire Agreement

These Terms, together with our Privacy Policy and any other policies expressly incorporated into the Website, constitute the agreement between you and Nutri Smart Foods Private Limited concerning your use of the Website and Services, subject to applicable law.

26. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, any dispute arising out of or relating to these Terms, the Website, or the Services shall be subject to the jurisdiction of the competent courts in Delhi, India.

27. Contact Information

If you have questions, concerns, complaints, or requests relating to these Terms or our Services, you may contact us at: