Effective Date: September 15, 2026

This Refund & Returns Policy (“Policy”) applies to purchases made through agex.in, owned and operated by Nutri Smart Foods Private Limited (“Company”, “we”, “us”, or “our”).

We want you to have a satisfactory experience with our products. This Policy explains when returns, replacements, cancellations, and refunds may be available.

1. Order Cancellation

You may request cancellation of your order before it has been dispatched.

To request a cancellation, please contact us as soon as possible with your order number and registered contact details.

Once an order has been dispatched, cancellation may not be possible. In such cases, the order may be subject to our return procedure.

If a cancellation is approved and payment has already been made, the eligible refund will be processed to the original payment method, subject to applicable payment processing timelines.

2. Return Eligibility

We accept returns only for products that are eligible under this Policy and applicable law.

A return or replacement may be considered in circumstances such as:

  • You received a damaged product.

  • You received a defective product.

  • You received the wrong product.

  • The product received is materially different from the product ordered.

  • The product is otherwise eligible for return under applicable law or the product-specific return terms displayed at the time of purchase.

For health, food, nutrition, personal-care, or other products where hygiene, safety, contamination, or product integrity may be affected, returns may be restricted to protect customers and comply with applicable requirements.

3. Return Conditions

Where a return is approved, the following conditions may apply:

  • The product should be returned in its original packaging, where reasonably possible.

  • The product should be unused and in its original condition, except where the issue relates to a defect or damage received.

  • Original labels, seals, accessories, invoices, or other materials should be retained where applicable.

  • The return request should be submitted within the applicable return period.

  • We may request photographs, videos, order details, or other information to verify the issue.

Products damaged due to misuse, improper storage, negligence, unauthorized modification, or normal wear and tear may not qualify for a refund or replacement.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us promptly after delivery.

Please provide:

  • Order number;

  • Name and contact details;

  • Description of the issue; and

  • Clear photographs or videos of the product and packaging, where requested.

We will review the claim and determine whether the product qualifies for a replacement, refund, or another appropriate resolution.

Where possible, we recommend recording or photographing the package and product when opening a delivery that appears damaged.

5. Incorrect Product

If you receive a product different from the one you ordered, please contact us with your order details and photographs of the product received.

After verification, we may arrange a replacement with the correct product or provide an eligible refund, subject to availability and applicable law.

6. Non-Returnable Products

Certain products may not be eligible for return due to their nature, including products that are:

  • Opened or used, where return would compromise hygiene, safety, or product integrity;

  • Damaged after delivery due to improper handling or storage;

  • Altered or tampered with after delivery;

  • Returned without the required information or authorization; or

  • Otherwise excluded from returns under applicable law or product-specific terms.

Nothing in this section is intended to restrict any mandatory consumer rights available to you under applicable Indian law.

7. How to Request a Return

To request a return, replacement, or refund, contact us using the details provided below.

Please include:

Order Number:
Customer Name:
Registered Phone/Email:
Reason for Return:
Photographs/Videos: Where applicable.

Our team may provide return instructions after reviewing your request.

Please do not send a product to us without following the return instructions provided by our team where prior authorization is required.

8. Return Shipping

Where the return is due to a verified damaged, defective, incorrect, or otherwise eligible product, we may arrange or reimburse reasonable return shipping costs, subject to our verification and applicable law.

Where a return is requested for reasons not attributable to us, any applicable return shipping costs may be the responsibility of the customer, where permitted by law.

9. Refunds

Once we receive the returned product, we may inspect and verify its condition and the reason for the return.

If the refund is approved:

Refunds are processed within 5–7 business days after we receive your return and complete the applicable verification.

Refunds will generally be made to the original payment method used for the purchase.

The time taken for the amount to appear in your bank account, card, UPI account, or other payment method may depend on the relevant bank, payment gateway, card issuer, or financial institution.

10. Partial Refunds

In certain circumstances, only a partial refund may be available, where permitted by applicable law.

This may apply where a returned product is damaged, incomplete, used, or otherwise does not meet the applicable return conditions, except where the damage or issue occurred before or during delivery or is otherwise attributable to us.

11. Replacement

Where a product qualifies for replacement, we may provide a replacement subject to product availability.

If the same product is unavailable, we may offer an alternative resolution, including a refund, subject to applicable law.

12. Refunds for Cancelled Orders

If you successfully cancel an order before dispatch and a refund is due, we will process the eligible refund to the original payment method.

Refunds are generally processed within 5–7 business days, although the actual credit time may vary depending on the payment provider or financial institution.

13. Failed or Returned Deliveries

If a shipment is returned to us because of an incorrect or incomplete address, repeated failed delivery attempts, refusal to accept delivery, or other circumstances attributable to the customer, we may contact you regarding re-delivery or refund options.

Any applicable re-shipping charges may be deducted from or added to the amount payable, where permitted by applicable law.

14. Promotional Products and Discounts

Products purchased using promotional offers, discount codes, or special pricing remain subject to this Policy unless separate terms were provided for the specific promotion.

Any refund calculation for discounted orders will be based on the actual amount paid for the eligible product or order, subject to applicable law.

15. No Refund for Unauthorized Returns

Products returned without following the applicable return procedure may not be eligible for a refund or replacement.

We may contact you to provide further instructions if an unauthorized return is received.

16. Consumer Rights

This Policy is intended to operate in addition to, and not in place of, any rights and remedies available to consumers under applicable Indian laws and regulations.

Nothing in this Policy is intended to exclude, restrict, or waive any consumer right that cannot legally be excluded or restricted.

17. Changes to This Policy

We may update this Refund & Returns Policy from time to time to reflect changes in our products, business practices, return procedures, or applicable laws.

The updated Policy will be published on agex.in with the revised effective date.

18. Governing Law and Jurisdiction

This Policy shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes relating to returns, refunds, cancellations, or this Policy shall be subject to the jurisdiction of the competent courts in Delhi, India.

19. Contact Us

For returns, refunds, replacements, or cancellation requests, please contact:

Nutri Smart Foods Private Limited

Website: agex.in
Email: nutrismrt@gmail.com
Phone: +91 8796 4591 96
Address: H No. 6, 1st Floor, Block M-4, Mohan Park, Near Dayanand Public School, North Delhi, Delhi – 110009, India